Rachael Nemeth runs a technology company, but she thinks like a hospitalitarian. Opus Training is a training operating system designed for multi-unit restaurants, helping empower front-line restaurant workers, including managers. In this episode, we talk about modern restaurant training, AI, and why the human touch is still supreme, even if the bots are helping.
Topic Time Stamps:
1:00: An update on the state of the reservations business: alliances, strategies, money, and more
7:16: Conversational AI comes to the point of sale
9:36: Welcome, Rachael
13:43: What happens when large restaurant groups don’t have good data about their workforce
16:30: How good staff training translates (fast!) to better restaurant operations
20:50: What’s AI’s role, now and in the future?
26:53: What about cameras in restaurants? (The case for and against)
33:51: When computer vision helps employees
36:29: The promise of human interaction at restaurants in an AI-infused world
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